Want excellent customer service? - start by recruiting the right staff. It was 1990 and BP and the Australian Commonwealth Employment Service (CES, now Centrelink) had a problem ... read more
The first 90 days of a new hire are critical because they can determine whether the person stays in the job and is productive and successful, leaves the job dissatisfied, or is terminated for poor performance. ... read more
The importance of Employee Engagement has become incredibly apparent in this era of remote working but it remains one of the more misunderstood concepts in business. .. read more
The pandemic and rapid shift to remote work upturned many industries, but companies across the globe are adjusting. Because times have changed, human resource leaders will ... read more
The last few years have brought various degrees of change for every type of business, including the growth of remote-work Imagine a workplace where you consistently kindle the fire of employee engagement, where your workforce is as fervently dedicated to your organization's success as to their own personal pursuits.options ...read more
In our rapidly changing and complex world, leadership is no longer just about choosing the "right" traits or strategies. Increasingly, scholars and practitioners alike emphasize the importance of paradox...read more
